Unrivalled technical expertise
We believe that a customer-centred approach – one that delivers excellent customer experiences and creates close, value-adding relationships – leads to competitive advantage.
Across all of our work, we focus on putting our customers at the centre of our business and delivering services that truly meet their needs – helping them solve problems and make the most of their opportunities. This dedication to customers is clearly expressed across our five values.
Our business model is based on trust at all levels and in all business environments. A key ingredient in building customer trust is our commitment to never compromise on quality or integrity.
We believe that a customer-centred approach – one that delivers excellent customer experiences and creates close, value-adding relationships – leads to competitive advantage. This approach is at the heart of our 2020 strategy and each of our business areas is tasked with maintaining the highest levels of customer satisfaction.
A customer-centred approach to business is anchored in our 2020 business strategy. For DNV GL this approach means:
- Putting our customers at the centre of our business to deliver services that truly meet their needs, help them solve problems, and make the most of their opportunities.
- Getting close to our customers, spending time with them, meeting them in their environment, and building relationships and business based on trust.
Our aim is to continually serve our customers in a proactive and responsive way, including using digital solutions to improve their experiences and our cost competitiveness. We continue to focus on developing a more customer-centered working culture, one in which our commitment to customers drives a curiosity and desire to anticipate their needs.
The following actions are central to our approach:
- Being easy to do business with is a first, and critical, step that we must get right without compromising on quality or integrity
- Anticipating our customer’s needs – thinking around the corner for them – to reveal new sources of efficiency and revenue
- Creating value for the customer and DNV GL through our expertise and services
- Using our digital transformation to improve the customer experience.
The success of our customer-centred approach is measured by the value we create for the customer through projects, customer satisfaction and market share within our business areas.